We are honored to bring you a guest post by Daniel Goleman, thanks to our collaboration with Greater Good Magazine, a UC-Berkeley-based quarterly magazine that highlights ground breaking scientific research into the roots of compassion and altruism. Enjoy!

- Alvaro

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Hot To Help: When can empathy move us to action?

By Daniel Goleman

We often emphasize the importance of keeping cool in a crisis. But sometimes coolness can give way to detachment and apathy.

We saw a perfect example of this in the response to Hurricane Katrina, whose devastation was amplified enormously by the lackadaisical response from the agencies charged with managing the emergency. As we all witnessed, leaders at the highest levels were weirdly detached, despite the abundant evidence on our TV screens that they needed to snap to action. The victims’ pain was exacerbated by such indifference to their suffering. So as we prepare for the next Katrina-like disaster, what can the science of social intelligence—especially research into empathy—teach policy makers and first responders about the best way to handle themselves during such a crisis?

This brings me to psychologist Paul Ekman, an expert on our ability to read and respond to others’ emotions. When I recently spoke with Ekman, he discussed three main ways we can empathize with others, understanding their emotions as our own. The differences between these forms of empathy highlight the challenges we face in responding to other people’s pain. But they also make clear how the right approach can move us to compassionate action.

The first form is “cognitive empathy,” simply knowing how the other person feels and what they might be thinking. Sometimes called perspective-taking, this kind of empathy can help in, say, a negotiation or in motivating people. A study at the University of Birmingham found, for example, that managers who are good at perspective-taking were able to move workers to give their best efforts.

But cognitive empathy can illustrate the “too cold to care” phenomenon: When people try to understand another person’s point of view without internalizing his or her emotions, they can be so detached that they’re not motivated to do anything to actually help that person.

In fact, those who fall within psychology’s “Dark Triad”—narcissists, Machiavellians, and sociopaths—can actually put cognitive empathy to use in hurting people. As Ekman told me, a torturer needs this ability, if only to better calibrate his cruelty. Talented political operatives can read people’s emotions to their own advantage, without necessarily caring about those people very much.

And so cognitive empathy alone is not enough. We also need what Ekman calls “emotional empathy”—when you physically feel what other people feel, as though their emotions were contagious. This emotional contagion depends in large part on cells in the brain called mirror neurons, which fire when we sense another’s emotional state, creating an echo of that state inside our own minds. Emotional empathy attunes us to another person’s inner emotional world, a plus for a wide range of professions, from sales to nursing—not to mention for any parent or lover.

But wait: Emotional empathy has a downside, too, especially for first responders. In a state of emotional empathy, people sometimes lack the ability to manage their own distressing emotions, which can lead to paralysis and psychological exhaustion. Medical professionals often inoculate themselves against this kind of burnout by developing a sense of detachment from their patients.

Cultivated detachment in rescue, medical, and social workers can actually help the victims of disaster. Ekman told me about his daughter, a social worker at a large city hospital. In her situation, he said, she can’t afford to let emotional empathy overwhelm her. “My daughter’s clients don’t want her to cry when they’re crying,” he says.

The danger arises when detachment leads to indifference, rather than to well-calibrated caring. Today, we face this problem on a global level. “One of the problems of living in a television society is that every bit of suffering and misery that occurs anywhere in the world is shown to us,” says Ekman—and generally, we can’t do anything about it, at least not directly.

This can make emotional empathy seem futile and hinder the growth of the third kind of empathy, which Ekman calls “compassionate empathy.” With this kind of empathy we not only understand a person’s predicament and feel with them, but are spontaneously moved to help, if needed.

Compassionate empathy was the vital ingredient missing from the top-level response to Hurricane Katrina—and in responses to many other disasters around the world, including the slow-burning disaster of global warming. Ekman calls compassionate empathy a skill, the acquired knowledge “that we’re all connected.”

This can lead to outbursts of what he calls “constructive anger.” In other words, reacting negatively to injustice or suffering can motivate us to work with others to make the world a better place. Just as empathy has its downsides, negative emotions like anger can have upsides. Staying cool in a crisis might bring some benefits. But sometimes we must let ourselves get hot in order to help.

 

– Daniel Goleman, Ph.D., is the author of the bestsellers Emotional Intelligence and Social Intelligence. His website is www.danielgoleman.info. Goleman’s full conversation with Daniel Siegel can be heard as part of the audio series Wired to Connect: Dialogues on Social Intelligence, available through More than Sound Productions.

We bring you this post thanks to our collaboration with Greater Good Magazine, a UC-Berkeley-based quarterly magazine that highlights ground breaking scientific research into the roots of compassion and altruism.

The reporter, Melissa Healy, reviews the healthy aging segment in the Brain Fitness field. A few selected quotes:

- “There is plausibility, both biological and behavioral, to the claim that these may work,” says Molly Wagster, chief of the National Institute on Aging’s neuropsychology branch. “But it is still a situation of ‘buyer beware.’ ”

- “I see this as a new frontier of fitness overall,” says Alvaro Fernandez, founder and chief executive of the website SharpBrains .com, which tracks the business and science of brain-training. Americans already understand the value of physical fitness as a means of preserving the body’s proper function and preventing age-related diseases, says Fernandez. He predicts that cognitive fitness will become a goal to which Americans equally aspire as we learn more about aging and the brain.
- (Dr. Elkhonon) Goldberg, who provides scientific advice on the website http://www.sharpbrains.com/, says that as neuroscientists use imaging technologies to “see” the cellular changes that come with learning, he grows more confident that well-designed training programs can have discernible everyday effects in preserving or repairing the intellectual function of older adults. “This is shared hardware” that’s being changed in the brain, “and to the extent you somehow enhance it, that will have wide-ranging effects,” Goldberg says. “It provides a much more compelling raison d’être for this whole business.”

The article adds that “Americans this year are expected to invest $225 million in these programs — up from just $70 million in 2003 — in an effort to tune up the brain, strengthen the memory and forestall or reverse the cognitive slippage that often comes with age, psychiatric disease, stroke or medical treatments.”

Our breakdown for those 2007 US predictions are as follows: $80m for the Consumer segment, $60m in K12 Education, $50m in Clinical applications, and $35m in the Corporate segment. The Consumer segment, with a healthy aging value proposition, is the most recent one but the most rapidly growing.

Read the full article: Like a StairMaster for the brain.

PS: the article also says “In the last three years, these brainpower-boosting programs have proliferated, with names like MindFit, Happy Neuron, Brain Fitness and Lumosity.”.. if there are reporters reading this, please avoid future confusion by naming Posit Science’s program “Posit Science Brain Fitness Program 2.0″. Brain Fitness refers to the full category.